United Kingdom

  • Royal Mail Tracked 24 - £4.25
  • Royal Mail Tracked 48 - £3.39
  • Free Shipping on order overs £150

Europe (EU) Including Ireland 

  • International Tracked & Signed (3-5 Working Days, Dependent on Location) - £17.50
  • Free Shipping on orders over €150 (3-5 Working Days)

At Thirty First, we want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return process.

Returns:

  • You have 14 days from the date of delivery to initiate a return for a full refund.
  • Once the return is initiated, your item(s) must be sent back to us within 28 days of delivery.

Refunds:

  • Refunds will be processed within 14 days of us receiving your returned item(s).
  • The refund will be issued to your original payment method.

Conditions:

  • Items must be returned in their original condition, unworn, and with all tags attached.
  • Sale items are non-refundable unless they are faulty.

How to Initiate a Return:

  1. To start your return, head to our returns portal (please note at this stage, this is only available to EU customers).
  2. Follow the instructions provided to return your item(s).
  3. For all UK orders, please contact info@thirtyfirst.co.uk to initiate your return.

If you have any questions or need assistance, please contact us at info@thirtyfirst.co.uk

We appreciate your business and are here to help!

In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

Please note that the customers will always be responsible for paying any import bills they may receive.

When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.