United Kingdom
- Royal Mail Tracked 24 - Saturday 21st December
- Royal Mail Tracked 48 - Friday 20th December
- Free Shipping on order overs £150
FedEx Europe (EU) Inc Ireland
- International Tracked & Signed (3-5 Working Days) - Saturday 21st December
- Free Shipping on orders over €150
As much as we want to make sure your item arrives before Christmas, we cannot be held responsible for any delays from our delivery partners, FedEx (EU) and Royal Mail (UK).
United Kingdom
- Royal Mail Tracked 24 - £6.99
- Royal Mail Tracked 48 - £4.35
- Free Shipping on order overs £150
United States
- International Tracked & Signed (6-7 Working Days) - £14.20
- Free Shipping on orders over $150 (11-16 Working Days)
Europe (EU) Including Ireland
- International Tracked & Signed (3-5 Working Days) - £17.50
- Free Shipping on orders over €150 (5-7 Working Days)
Please note that the customers will always be responsible for paying any import bills they may receive.
When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.
In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.
At Thirty First, we want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return process.
Returns:
- You have 14 days from the date of delivery to initiate a return for a full refund.
- Once the return is initiated, your item(s) must be sent back to us within 28 days of delivery.
Refunds:
- Refunds will be processed within 14 days of us receiving your returned item(s).
- The refund will be issued to your original payment method.
Conditions:
- Items must be returned in their original condition, unworn, and with all tags attached.
- Sale items are non-refundable unless they are faulty.
How to Initiate a Return:
- Contact our customer service team (Info@thirtyfirst.co.uk) to start the return process.
- Follow the instructions provided to return your item(s).
If you have any questions or need assistance, please contact us at info@thirtyfirst.co.uk
We appreciate your business and are here to help!